Crime Mysteries®

Question: I cannot log into my Facebook account from within the game.

Answer: We are sorry to inform you that Facebook authentication is no longer accessible in G5 Games. This will result in a further inability to invite friends from Facebook to the game and set an avatar from your Facebook account. Also, posting achievements, rating the game, and other game activities that require interacting with Facebook may be temporarily unavailable.  

Don’t worry, your game progress won’t be affected. Make sure you have created an account with G5 Friends and linked it to your email address. This will ensure the security of your account and prevent any loss of game progress. You can then use your G5 Friends login credentials to transfer your progress to other platforms and devices.

If you have additional questions regarding your G5 Friends account, please review our G5 Friends account questions article.

Question: I have already played this game on my previous device, and now I’ve got a new one. How can I transfer the game progress I’ve already made to it?

Answer: To save/restore your game progress, please try to log into your G5 Friends account in the following way:

• Tap on the 'Friends' icon at the bottom of the screen on your main game board.
• In a new window, tap 'My Profile' at the very bottom of the screen.
• Tap on 'Change Player' to log in with the Player Login and password you used in your game before.
• Tap on 'Sign in' to confirm.

Question: I am experiencing some technical problems with the game. What should I do?

Answer: Please contact our Support Team at support@g5.com with a detailed description of your issue, so we can investigate your matter as quickly as possible.

Question: The game doesn’t run after installation or shuts down during play.