Troubleshooting

General troubleshooting questions

• G5 Fair and Safe Play
• How to unsubscribe from G5 Newsletters?
• I am experiencing technical issues with the game.
• I'm receiving a “Content is in download queue” error message.
• How to find your IDFA?
• Changing device time and date settings.

G5 Friends account questions

• How do I create a G5 Friends account?
• How do I log into my G5 Friends account?
• How can I transfer game progress to a new device?
• When I enter my email to save my game progress, I get the error message that "Email address is already in use".
• How can I change my G5 Friends Player Login?
• How can I change the e-mail address associated with my G5 Friends account?

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Purchase issues

• I did not receive the purchase in the game.
• I was charged twice.
• I was overcharged.
• I cannot connect to the Store while making a purchase.
• I get an error message while making a purchase.
• How do I find the purchase receipt?

Refunds

• How can I request a refund for the purchase I made at the G5 Store?
• How can I request a refund for the purchase I made at the App Store?
• How can I request a refund for the purchase I made on Google Play?
• How can I request a refund for the purchase I made at the Microsoft Store?
• How can I request a refund for the purchase I made at the Amazon Appstore?
• How can I request a refund for the purchase I made at the Mac App Store?

Zendesk account questions

• How do I submit a request ticket?
• How do I create a password?
• I cannot log into my Zendesk account.