Homicide Squad®

Question: I cannot log into my Facebook account from within the game.

Answer: We are sorry to inform you that Facebook authentication is no longer accessible in G5 Games. This will result in further inability to invite friends from Facebook to the game and set an avatar from your Facebook account. Also, posting achievements, rating the game, and other game activities that require interacting with Facebook may be temporarily unavailable.

Don’t worry, your game progress won’t be affected. Make sure you have created an account with G5 Friends and linked it to your email address. This will ensure the security of your account and prevent any loss of game progress. You can then use your G5 Friends login credentials to transfer your progress to other platforms and devices.

If you have additional questions regarding your G5 Friends account, please review our G5 Friends account questions article.

Question: I did not get my rewards when the Police Station Tournament ended.

Answer: The rewards for the Police Station Tournament are given only after you increase your Reward Rank. So if you earned the required number of reward points and won first place, but your Reward Rank wasn’t upgraded, the reward will not be credited.

Question: Where can I see how many new Universal tokens I have?

Answer: You can see the number of Universal tokens you have in the briefing window of scenes left from previous special events as well as in the dropdown menu next to the current event tokens stats on the main game map.

Question: My previous event tokens didn't convert into tokens for the new event. What should I do?

Answer: In exchange for old tokens, we gave you Universal tokens. Now you can continue to play the scenes left over from the special investigations.

Question: My left-hand side task tells me to Send three Friend requests but I can’t figure out how to do it. I am being redirected to the Collections tab.

Answer: To complete the quest 'Send three Friend requests', please do the following:

• Tap the 'Show me' button, and the hint will lead you to the Collections section.
• Find a collection item you would like to request from your friends,
• Tap the blue People icon below that collection item,
• Tap the avatar of the friend you would like to request this gift from,
• Tap 'Send Request'.

Question: New quests no longer appear in my game. What should I do?

Answer: Please contact our Support Team at support@g5.com with the detailed description of your issue for us to investigate your matter as quickly as possible. 

Question: Why "Show Me" button in Assemble box in Collections tab is grey and not clickable?

Answer: The button is grey in case the scene is locked and/or you haven't reached the necessary rank in it. You can learn where to find an item by clicking on its icon.

Question: How do Power-ups work?

Answer: Power-ups are automatically activated once you enter a crime scene in case you have them available in your Inventory.

• Extra Time power-up adds 30 extra seconds to the crime scene timer.
• Luck power-up increases the chance of finding collection items at the scene by 10%.
• Dual Hint power-up shows 2 items instead of one when you use Flashlight.

Note that as you tap any item in your inventory a small screen appears describing the item itself and its purpose in the game.

Question: My game freezes. What should I do?

Answer: Please contact our Support Team at support@g5.com with the detailed description of your issue for us to investigate your matter as quickly as possible.

Question:  I have already played this game on my previous device and now I’ve got a new one. How can I transfer the game progress I’ve already made to it?

Answer:  In order to save/restore your game progress, please try to log into your G5 Friends account in the following way:

• Tap on the 'Friends' icon at the bottom of the screen on your main game board.
• In a new window tap 'My Profile' in the very bottom of the screen.
• Tap on 'Change Player' in order to log in with the Player Login and password you used in your game before.
• Tap on 'Sign in' to confirm.

Question: I am experiencing some technical problems with the game. What should I do?

Answer: Please contact our Support Team at support@g5.com with the detailed description of your issue for us to investigate your matter as quickly as possible.

Question: The game doesn’t run after installation or shuts down during play.