Hawaii Match-3 Mania

Question: I cannot log into my Facebook account from within the game.

Answer: We are sorry to inform you that Facebook authentication is no longer accessible in G5 Games. This will result in further inability to invite friends from Facebook to the game and set an avatar from your Facebook account. Also, posting achievements, rating the game, and other game activities that require interacting with Facebook may be temporarily unavailable.
Don’t worry, your game progress won’t be affected. Make sure you have created an account with G5 Friends and linked it to your email address. This will ensure the security of your account and prevent any loss of game progress. You can then use your G5 Friends login credentials to transfer your progress to other platforms and devices.
If you have additional questions regarding your G5 Friends account, please review our G5 Friends account questions article.

Question: I am running out of lives. What should I do? 

Answer: If you are running out of lives you may either wait for 30 minutes while a life restores or choose the "+" sign next to the lives counter at the top of the screen.
The game will offer you several options: you can restore all your lives for 900 Coins or ask your Friends for help.

Question: How can I ask my Friends for lives?

Answer: In order to ask Friends for lives, please do the following:
- Choose the "Ask for lives" option in the briefing window that appears
- Select Friends in the new window and choose the "Send Request" button
- You will receive your lives as a gift from your Friends
- Note that you can ask each Friend for help only once a day.

Question: What should I do to change the Furniture?

Answer: Changing Furniture requires a certain number of Suns (just choose the quest icon on the left side of your main game screen, and you will see how many Suns you need). You can get Suns for playing and completing the levels.

Question: I cannot launch the game. What should I do? 

Answer: If you are having problems opening the game, please contact our Support Team at support@g5.com with the detailed description of your issue for us to investigate your matter as quickly as possible. 

Question:  I have already played this game on my previous device and now I’ve got a new one. How can I transfer the game progress I’ve already made to it?

Answer:  In order to save/restore your game progress, please log into your G5 Friends account in the following way:

• Tap on the 'Friends' icon at the bottom of the screen on your main game board.
• In a new window tap 'My Profile' in the very bottom of the screen.
• Tap on 'Change Player' in order to log in with the Player Login and password you used in your game before.
• Tap on 'Sign in' to confirm.

Question: The game doesn’t run after installation or shuts down during play.

Answer: To ensure optimal performance of the game, it is recommended that you restart your device after installing a new application.