Question: I cannot log into my Facebook account from within the game.
Answer: We are sorry to inform you that Facebook authentication is no longer accessible in G5 Games. This will result in further inability to invite friends from Facebook to the game and set an avatar from your Facebook account. Also, posting achievements, rating the game, and other game activities that require interacting with Facebook may be temporarily unavailable.
Don’t worry, your game progress won’t be affected. Make sure you have created an account with G5 Friends and linked it to your email address. This will ensure the security of your account and prevent any loss of game progress. You can then use your G5 Friends login credentials to transfer your progress to other platforms and devices.
If you have additional questions regarding your G5 Friends account, please review our G5 Friends account questions article.
Question: What do I need gold, timber, stones etc. for?
Answer: Gold coins, stones, etc. are necessary to discover and unlock new landmarks.
Question: How do Boosters work?
Answer: Please note that on different levels different boosters are available.
Here are the boosters:
- You can use the Hook to remove one object from the board.
- The Hurricane booster shuffles all the objects on the board.
- The Cannon Shot is used to eliminate one row from the board.
- You can use the Swapper to swap two adjacent objects.
- The Gunpowder Rocket booster eliminates one column from the board.
- The Earthquake shakes away 4 random objects, plus one object of your choice.
- The Magic Lines booster puts several line breakers on the gameboard
- The Color Bomb puts the multicolored bomb on the gameboard
- The Parrot removes several tiles of the same color
- The Bomb removes 9 tiles from the gameboard
- The Magic Ball colors the tiles in the Line Crusher
- The Freezer freezes the timer on the bomb tiles
- The Inc Cleaner removes the ink tiles
Answer: In order to save/restore your game progress, please try to log into your G5 Friends account in the following way:
- Tap on the 'Friends' icon at the bottom of the screen on your main game board.
- In a new window tap 'My Profile' in the very bottom of the screen.
- Tap on 'Change Player' in order to log in with the Player Login and password you used in your game before.
- Tap on 'Sign in' to confirm.
Question: I am experiencing some technical problems with the game. What should I do?
Answer: Please contact our Support Team at email@example.com with the detailed description of your issue for us to investigate your matter as quickly as possible.
Question: The game doesn’t run after installation or shuts down during play.
Answer: To ensure optimal performance of the game, it is recommended that you restart your device after installing a new application.
Troubleshooting section with the answers to random account/billing questions and basic troubleshooting instructions for G5 games: