Please try performing the steps below to resolve this issue. Make sure you have a stable Internet connection before beginning.
- From the home screen, tap the “Apps” tab near the top of the screen.
- Tap “Store” at the top right.
- Tap the Menu icon at the bottom-centre of the screen (it looks like a box with three horizontal lines across it).
- Tap “App Updates.”
- Locate the game app and tap “Update.”
Please make sure that you have at least 1.6 GB free in order to download this update. You can learn more about how to manage your device’s storage here.
Should the issue persist after following these steps, please contact our Support Team at firstname.lastname@example.org with the detailed description of your issue.