Please try performing the steps below to resolve this issue. Make sure you have a stable Internet connection before beginning.
- Go to the Home tab on the main screen.
- Tap the Appstore icon
- Tap the Menu icon (three horizontial lines) in the upper-left corner.
- Tap App Updates.
- Locate the game app and tap Update.
Please make sure that you have at least 1.6 GB free in order to download this update. You can learn more about how to manage your device’s storage here.
Should the issue persist after following these steps, please contact our Support Team at support@g5.com with the detailed description of your issue.