Dear Players!
We are here to ensure your experience with the G5 Store is smooth and enjoyable. If you encounter any issues with your purchases, don’t worry — our team is ready to assist you every step of the way.
We have put together helpful articles to guide you through the most common situations:
I did not receive the purchase in the game
Follow this guide to get help if your item hasn’t appeared in the game after purchase.How can I request a refund for the purchase I made at the G5 Store?
This article explains how to submit a request if you need a refund.I cannot connect to the Store while making a purchase
Here is what you can do to resolve any connection issues.I’m getting an error message trying to make a purchase at the G5 Store
Follow the guide to get help.How do I find the purchase receipt?
Instructions on locating your purchase confirmation or receipt.
For any technical issues, please view the articles in the G5 Store section.
If your question isn’t covered in the articles above or you need personalized help, feel free to submit a request and our support team will be happy to assist you.
Thank you for playing at the G5 Store!