We’re happy to inform you that the issue with purchases has been successfully resolved. To apply the fix to your game, make sure you have a stable Internet connection and restart the app.
After that, you should be able to make in-game purchases at the G5 Store, and they should be delivered to your game correctly.
If the issue persists, please provide the following information so we can assist you promptly:
- Date of the issue
- Purchase receipt (if available)
- Your G5 Friends Player Login
- The email address associated with your G5 Friends profile
- Your IDFA number
You can send us your G5 Friends player profile information along with your IDFA number in the following way:
- Launch the game.
- Select the “Friends” icon at the bottom of the screen on your main game board.
- Select the “Send Feedback” button in the upper right-hand corner of the screen. Choose "Report a Problem.”
- Scroll down the list of “Known Issues” and select "My issue is not listed. Create a new ticket.”
- In the “Problem Description” field, type "Information for the ticket #_______".
- Select “Send”.