Dear Players!
Our purchase system is currently operational, and our team is actively working on improving its overall stability. However, occasional issues may still occur. We kindly ask you to check your internet connection and try again a little later. In many cases, these issues are temporary and resolve themselves quickly.
If the issue persists, please provide the following information so we can assist you promptly:
- Date of the issue
- Purchase receipt (if available)
- Your G5 Friends Player Login
- The email address associated with your G5 Friends profile
- Your IDFA number
You can send us your G5 Friends player profile information along with your IDFA number in the following way:
- Launch the game.
- Select the “Friends” icon at the bottom of the screen on your main game board.
- Select the “Send Feedback” button in the upper right-hand corner of the screen. Choose "Report a Problem.”
- Scroll down the list of “Known Issues” and select "My issue is not listed. Create a new ticket.”
- In the “Problem Description” field, type "Information for the ticket #_______".
- Select “Send”.
Thank you for your patience.