Hidden Frontier

Question: I cannot log into my Facebook account from within the game.

Answer: We are sorry to inform you that Facebook authentication is no longer accessible in G5 Games. This will result in a further inability to invite friends from Facebook to the game and set an avatar from your Facebook account. Also, posting achievements, rating the game, and other game activities that require interacting with Facebook may be temporarily unavailable.

Don’t worry, your game progress won’t be affected. Make sure you have created an account with G5 Friends and linked it to your email address. This will ensure the security of your account and prevent any loss of game progress. You can then use your G5 Friends login credentials to transfer your progress to other platforms and devices.

If you have additional questions regarding your G5 Friends account, please review our G5 Friends account questions article.

Question: Where do I find game rules?

Answer: As you start the game, it leads you through the gameplay with small instructions introducing the main game features and controls. As you tap on any item in your Inventory, a small screen appears describing the item itself and its purpose in the game. Also, you can see some useful tips while the game is loading. Those tips are displayed in the lower part of the game screen.

Question:  I have already played this game on my previous device, and now I’ve got a new one. How can I transfer the game progress I’ve already made to it?

Answer: To save/restore your game progress, please log into your G5 Friends account in the following way:

• Tap on the 'Friends' icon at the bottom of the screen on your main game board.
• In a new window, tap 'My Profile' at the very bottom of the screen.
• Tap on 'Change Player' to log in with the Player Login and password you used in your game before.
• Tap on 'Sign in' to confirm.
  
  

Question: How do I minimize (close) the game on Windows?

Answer: Try hovering over the upper-right corner of the screen to have the Close (x) button appear on the screen. Alternatively, you can press Alt and F4 keys simultaneously. You may also try hovering over the top of the screen until the tab-like animation appears. Click it and select “Close app” among the options offered, or the “Collapse” button to minimize the game.

Question: I cannot launch the game. What should I do?  

Answer: If you are having problems opening the game, please contact our Support Team at support@g5.com with a detailed description of your issue so we can investigate your matter as quickly as possible. 

Question: The game doesn’t run after installation or shuts down during play.

Answer: To ensure optimal performance of the game, it is recommended that you restart your device after installing a new application.