Question: I have already played this game on my previous device and now I’ve got a new one. How can I transfer the game progress I’ve already made to it?
Answer: In order to save/restore your game progress, please log into your G5 Friends account in the following way:
- Locate the "Friends" icon at the bottom of the screen on your main game board.
- In a new window select "My Profile" in the very bottom of the screen.
- Select "Change Player" in order to log in with the Player Login and password you used in your game before.
- Hit "Sign in" to confirm."
Question: I cannot launch the game.
Answer: If you are having problems opening the game, please contact our Support Team at support@g5.com with a detailed description of your issue so we to investigate your matter as quickly as possible.
Question: Where do I find game rules?
Answer: As you start the game it leads you through the gameplay with small instructions introducing the main game features and controls. As you select any item in your Inventory, a small screen appears describing the item itself and its purpose in the game. Also, you can see some useful tips while the game is loading. Those tips are displayed in the lower part of the game screen."
Question: I am experiencing some technical problems with the game.
Answer: Please contact our Support Team at support@g5.com with a detailed description of your issue so we to investigate your matter as quickly as possible.
iPhone
iPad
Android
Kindle Fire
Windows PC
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Troubleshooting section with the answers to random account/billing questions and basic troubleshooting instructions for G5 games:
General troubleshooting questions
G5 Friends account questions
Zendesk account questions
Purchase issues
Refunds